Project
Jarvis
NerdWallet's first production AI agent. Built, scaled, then retired when the org platform caught up.
- ~25% ticket auto-resolution
- Security review + Red Team
- Retired Jun 2026
Jarvis was NerdWallet’s first production AI agent. It handled a meaningful chunk of the questions that landed in #infra-help on Slack: roughly a quarter of incoming infrastructure support tickets resolved without a human.
What it did
Built on MCP and LangGraph with a Supervisor pattern. Jarvis pulled live context from PagerDuty and OpsLevel so answers reflected production state, not stale runbooks. It participated in real incident response, not just FAQ-style Q&A.
How it shipped
Passed formal security review in August 2025 and an internal Red Team engagement in September 2025. Rafael, a junior engineer on the team, took over feature work as the agent matured.
Why we retired it
By June 2026, NerdWallet had a company-wide Claude rollout, an MCP connector catalog, and a skills platform. A bespoke Slack agent was redundant. We decommissioned Jarvis deliberately rather than letting it linger as legacy.
That arc matters: build the first agent, prove it in production, hand it off, then kill it when the platform wins.